Non EB Claims Manager - Mumbai - Anand Rathi Insurance Brokers Ltd

    Description

    The purpose of the Claims Role is to effectively manage the claims process for clients, ensuring a smooth and fair settlement of claims. The role involves reviewing and validating claims, liaising with insurers, advocating for clients' interests, and guiding them through the claims process to achieve a satisfactory outcome.

    Key Expectations of the Role

    Claims Processing and Documentation:

    • Accurately review and process claims in adherence to established protocols and guidelines.
    • Ensure all necessary documentation is collected and maintained for each claim, including client statements, accident reports, and relevant records.

    Client Advocacy and Communication:

    • Act as the main point of contact for clients during the claims process, providing timely updates and information.
    • Advocate for clients' interests and rights, ensuring a fair and just settlement of claims.

    Settlement or Compromised Settlement:

    • Engage in substantiating the claim to the insurers to secure optimal claim settlements for clients.
    • Ensure that settlements are fair and appropriate, considering policy terms, legal requirements, and clients' expectations.

    Conflict Resolution and Customer Service:

    • Address client concerns, disputes, and inquiries related to claims in a professional and timely manner.
    • Facilitate conflict resolution and maintain positive client relationships throughout the claims process.

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