Retail Operations Manager - Ahmedabad, India - Shree Balaji Agora Mall

Description

Company Name: House to Home - Interior Design & Home Decor Store

Company Description: House to Home is seeking a dedicated and experienced Store Manager to oversee all aspects of our home decor store. The ideal candidate will have a passion for home decor, exceptional leadership skills, and a proven track record in retail management. As the Store Manager, you will be responsible for driving sales, managing staff, maintaining inventory levels, and ensuring an exceptional customer experience.

Key Responsibilities:

Sales and Revenue Generation:

• Develop and implement strategies to drive sales and achieve revenue targets.
• Monitor sales performance and take proactive measures to maximise profitability.
• Analyse sales data to identify trends and opportunities for growth

Staff Management:

• Recruit, train, and supervise store staff.
• Set performance targets, conduct performance evaluations, and provide feedback to employees.
• Foster a positive work environment that encourages teamwork and productivity.

Inventory Management:

• Manage inventory levels to ensure adequate stock levels and minimise shrinkage.
• Coordinate with suppliers to replenish stock and introduce new products.
• Conduct regular inventory audits to maintain accuracy.

Customer Service:

• Ensure all customers receive prompt and courteous service.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Implement initiatives to enhance the overall customer experience.

Visual Merchandising:

• Oversee the visual presentation of merchandise to maximise sales potential.
• Create visually appealing displays that showcase products effectively.
• Ensure the store layout and signage are conducive to a positive shopping experience.

Operational Excellence:

• Enforce store policies and procedures to maintain operational efficiency and compliance.
• Monitor and control expenses to optimise profitability.
• Ensure adherence to health and safety regulations.

Qualifications and Skills:

• Proven experience in retail management, preferably in the home decor or interior design industry.
• Strong leadership abilities with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Demonstrated ability to drive sales and achieve targets.
• Sound knowledge of inventory management principles.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).