Desktop Support Engineer - Kolkata/Jharkhand/Goa/Jamshedpur/Ranchi/Patna/Pune/Bangalore, India - Aricent

Description

• Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc.
• Providing support and maintenance through the ticketing tool
• IT Asset handling in entire and tracking with record for maintenance for Asset software
• Knowledge of SonicWall Firewall
• Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS
• Antivirus Monitoring and implementing Policy.
• Configuring, Maintaining and Troubleshooting Network Printers
• Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software.
• Software installation, configuration, and troubleshooting for end users.
• Configuring and troubleshooting of Desktop/Laptops for L1, L2 and L3 levels and Managing backup and recovery.
• Configuring and troubleshooting of printer, scanner and LAN related issues reported by users.
• Ability to work and resolve hardware problems Desktop Support Engineer experience
• Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system.
• Exposure in Windows server / Linux and Asterisk server
• Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.
• Timely analyze whether any repairs or replacements is needed.

• Proven work experience as a Desktop Support Engineer,
• Handson experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and antivirus programs
• Addressing user tickets for issues regarding hardware, software, and networking
• Maintaining a log of job tickets and maintenance tasks.
• Ready to work in rotational shifts
• Willing to work at night shift