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- Liaise with internal teams to plan training delivery for current and future business needs & deliver trainings on various modules within the agreed timelines
- Partner with business to curate various learning programs or certifications
- Apply new age learning methods like E-learning modules, gamification and quizzes
- Proactively identify development areas, communicate timely feedback and partner on developing detailed learning plans to meet internal quality standards
- Support business in analysing trends for errors and queries and bridge the same through innovative learning approaches
- Support business teams and new hires through their journey to competence
- Be an internal Quality Assurance specialist to drive the internal quality purpose
- Support with production for 50% of your time or basis business need
- Assist with process documentation and performance tracking for the business
- Contributes to special projects or business process improvement initiatives, as appropriate
- Ensure adherence to policies & procedures as per organizations standards and laid out SOPs
Process Trainer - Mumbai, India - maestro headhunters
