Help Desk Consultant - Chennai, Coimbatore
Only for registered members Chennai, Coimbatore, India
1 month ago
+ Job summary: We are looking for a Help Desk (First Level Support) professional to serve as the first point of contact for IT-related incidents and service requests.
+ Responsibilities:
Troubleshooting skills
Customer satisfaction
+ Responsibilities:
- Receive, log, and track incidents via calls/emails using ticketing tools
- Perform initial troubleshooting and incident diagnosis
- Classify incidents and escalate to Tier 2 when required
Troubleshooting skills
Customer satisfaction
Job description
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