Senior Payments Specialist - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    1 day ago

    Full time $80,000 - $140,000 (USD) per year
    Description

    Job description

    What will I be doing

    • Processing Payment metrics (decline rates, processing, payouts, etc.)
    • Proactively communicating on Production issues to customers.
    • Handling Disputes and consulting with merchants when they need help managing their disputes or trends
    • Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
    • Identifying and executing opportunities to automate or outsource activities
    • Partnering with product engineering to ensure the product and features are operable by design
    • Partnering with Processors to resolve high priority Operation issues.
    • Representing the platform in customer discussions and handle escalated accounts due to operational issues
    • Driving RCA and other feedback and data analysis to learn from current and improve the future

    What Skills do I need

    • Ability to handle escalations and resolve issues quickly
    • Experience in Payments domain is highly desirable.
    • 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
    • Exposure to global payments landscape is preferred.
    • Strong Communication Skills
    • Self-motivation and goal-orientation, desire to deliver results
    • Ability to work with multiple teams to achieve results

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