Assistant Sales Manager - Mumbai, India - Courtyard by Marriott, Mumbai
Description
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity.Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.
JOB FAMILY CORE WORK ACTIVITIES
Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Proactive Selling - Taking action to go out and get clients and close sales.
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Supporting Marriott's Service and Relationship Strategy - Planning and contracting the customer's program/event, managing the success of the program/event and measuring service effectiveness.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.
Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.
JOB SPECIFIC TASKS
Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Responds to incoming group/catering opportunities for the hotel that are outside parameters of the Event Booking Center.
Identifies new group/catering business to achieve personal and hotel revenue goals.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Utilizes intranet for resources and information (Training Energizers, etc.).
Leverages available eTools (eRooming Lists, eProposals, Passkey, etc.).
Manages and develops relationships with key internal and external stakeholders.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Uses sales resources and administrative/support staff effectively.
Conducts site inspections.
Creates contracts as required.
Supports Marriott's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
Provides excellent customer service consistent with the daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.