Senior Executive Extended Warranty Non Motor Claims - Chandigarh, Chandigarh
2 days ago
Job description
- All Risk Claims Management
- Implement Claims SOP within the team and service network and ensure adherence of the same in region
- Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
- Guide and direct the team member in handling critical claims
- End to End claims processing, approving/repudiating claims considering policy terms and conditions
- Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
- Interact with Service Providers'/logistic partners for timely service delivery and monitor service providers payments
- Updating customers about the claim's status
- ACS Control and Loss Minimization
- Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
- Periodic ASP audits for the region
- Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region
- Customer grievance management
- Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
- Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.
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