Customer Care Executive - Kolkata - Globiva

    Globiva
    Globiva Kolkata

    4 days ago

    Full time
    Description

    The role involves handling inbound and outbound customer interactions, providing customer support, and performing upselling activities in a domestic process while maintaining service quality and performance standards.

    Roles and Responsibilities

    • Interact with customers through inbound and outbound calls for service-related assistance
    • Support customers with queries and service requests as per process guidelines
    • Perform upselling activities during customer interactions to drive additional revenue
    • Maintain accurate records of customer interactions and outcomes
    • Meet assigned performance targets and quality benchmarks
    • Follow company policies and shift schedules effectively

    Candidate Profile

    • Proficiency in English, Hindi, and Odia (Oriya) is mandatory
    • Undergraduate candidates and freshers can apply
    • Willingness to work in rotational shifts with a 6-day working schedule

    Benefits

    • Attractive incentives and performance-based bonuses
    • Career growth and advancement opportunities
    • Paid vacation and sick leave benefits

    Preferred Candidate Profile

    • Prior experience in BPO sales or customer service is preferred
    • Ability to handle multiple tasks and manage time efficiently
    • High school qualification required; bachelor's degree is an added advantage

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