WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background - 8th, 9th & 10th April 2024 - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    2 weeks ago

    HCLTech background
    Description

    Mega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 8th, 9th & 10th Apr 2024.

    NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND REQUIRED*

    Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,

    Elcot Sez, Sholinganallur, Chennai –

    Interview Timing: 10.30am to 4pm

    Shift : US Shift

    EXP : 2 - 7 Yrs

    Work Location : Chennai, Navalur / Ambattur

    Cab Facility - Yes

    ROLES & RESPONSIBILITY:

    • Doing Transaction Monitoring and providing insights for business leading lagging areas.
    • Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
    • Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
    • Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
    • Understand Sample Size calculation and distribution approach and execute
    • Participation in all the Calibration Sessions (internal / External)
    • Identify the training needs of the associates or improvement opportunities basis gaps identified.
    • Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
    • To provide data to operations for quality related PIP (Process Improvement Plan) progression
    • Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
    • To conduct weekly performance update (WPU) covering the latest process updates.
    • Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.

    Candidate should bring 2 copies of updated resume.

    Contact Person : HR - Sivashankari M

    Thanks & Regards

    Sivashankari M

    Executive HR