Operations Manager - Bengaluru, India - CareerXperts Consulting

Description

Job Title: Operations Manager

Experience: 5+ years in relevant field

What You Will Do :

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
• Ensure that operational activities remain on time and within budget
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

What You Will Have:

• Excellent communication skills
• Problem-solving and leadership skills
• Project planning, risk management, time management and other project management skills
• Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager
• Experience in strategic planning, risk management and/or change management
• Proficiency in project management software and tools
• Conflict resolution experience

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