Banking - Noida, India - ICICI Bank

Description

With over 8 years of rich experience in the financial services sector, I have honed my skills in operations management, particularly focusing on credit card services to facilitate smooth service delivery and overall operational excellence.

Key Responsibilities:
• Serving as a Deputy Manager at ICICI Bank Ltd, I oversee pivotal operational functions ensuring compliance with industry standards and boosting customer satisfaction through high-quality service.
• Developed a comprehensive range of proficiencies in banking operations including credit card processing, vendor relationships, and customer engagement strategies, consistently achieving operational objectives and enhancing service standards.
• Demonstrated exceptional leadership and team collaboration skills, fostering an environment that encourages knowledge sharing and continuous improvement among colleagues.
• Proficient in utilizing state-of-the-art banking technology, including sophisticated data analytics and reporting frameworks, to enhance decision-making and deliver critical operational insights.