Customer Care Executive - Noida, India - TraviYo

TraviYo
TraviYo
Verified Company
Noida, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

JOB DESCRIPTION

  • Responsible for interacting with the clients and solving their queries
  • Maintaining the records of customer interactions and follow up with the clients
  • Provided feedback of the clients to the concerned departments and authorities so as to improve the services

ROLES AND RESPONSIBILITIES

  • Maintain constant communication with management, team, and clients to ensure proper operations of the organization
  • Firmly work with respective team members to update the tickets
  • Substantiate to live the website on time with respective modification
  • Develop, implement, and maintain quality assurance protocols
  • Ensure that there must not find any critical fault on website and portal
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
  • Actively pursue strategic and operational objectives
  • Ensure operational activities remain on time and within a defined budget
  • Convincing and influencing ability
  • Aware about the technology (CRM, Website, Portal and Digital Marketing)
  • Excellent communication skills, Verbal and Written
  • Skills to work both independently and as part of a team

Job Types:
Full-time, Permanent


Salary:
Up to ₹15,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Internet reimbursement
  • Life insurance

Schedule:

  • Morning shift

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or willing to relocate with an employer-provided relocation package (preferred)


Work Location:
In person

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