- Resolve customer queries/complaints via a combination of Inbound/Outbound calls.
- Establish warm and friendly rapport whilst interacting with customers by phone.
- Relay critical information to stakeholders/customers to ensure consistency of company policies.
- Work closely with other stakeholders to resolve the queries/complaints in a timely manner.
- Build rapport with customers through courteous and professional communications.
- Bachelor's degree
- Excellence in both written and spoken English & Hindi (No MTI)
- Prior calling experience ranging from months.
- Ability to work under pressure/fast-paced environment
- The person should be comfortable working from the office.
- Eagerness to work in shifts and at weekends.
Student Counselling Intern - Bangalore Metropolitan Area, India - Scaler
2 weeks ago
Description
Job Title : Strategic Calling Interns
Location : Sarjapur Office, Bengaluru
Reporting to : AVP, Customer Support
About Scaler
Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on 'impact-driven' tech talent. Enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x RoI (return on investment) and salary hike of approximately 126%. To further redefine tech education, Scaler has launched Scaler Neovarsity - an online university that offers an outcome-focused Master's Programme accredited with ECTS and Scaler School of Technology - a 4-year residential UG program in Computer Science. Scaler Enterprise is its B2B arm that focuses on building relationships with domestic and global organizations to provide them with industry-ready talent.
Over 900 companies have worked with Scaler for their tech recruitment needs. The startup's parent firm, InterviewBit, is featured on the Financial Times's Asia Pacific High Growth Companies 2021, 2022 and 2023 ranking. Valued at $710 million, Scaler is backed by marquee global investors like Peak XV Partners (formerly Sequoia Capital India), Tiger Global, and Lightrock India. It has expanded its footprints across India and the US.
Roles and responsibilities:
Required skills:
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