AGM/GM - Customer Care - Gurgaon / Gurugram - Frankfinn

    Frankfinn
    Frankfinn Gurgaon / Gurugram

    1 day ago

    Full time
    Description


    • To monitor & supervise the customer service team & ensure all complaints are resolved in

    Turnaround times defined


    • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround

    time defined


    • Bringing Escalations to senior management timely


    • Improve customer service at training centres by monitoring & also physically auditing the

    centre .


    • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions


    • Prepares customer care performance reports as defined from time to time .


    • Deal with irate customers tactfully & in a polite manner


    • Communicating with customers on e mail , phone & in person


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