Debt Collector - Kolkata, India - Enlist Management Consultants Pvt Ltd

    Enlist Management Consultants Pvt Ltd
    Enlist Management Consultants Pvt Ltd Kolkata, India

    2 weeks ago

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    Full time
    Description

    Job description

    Enlist Management Consultants Pvt Ltd

    Job Description

    Key responsibilities:

    Operations;

    DRA [Debt Recovery Agent] Certified Tele callers;

    NON- DRA - Experienced up to 1 Yrs can also apply:

    *Manage a large number of Inbound and Outbound calls in a timely manner.

    *Follow Call Center Scripts when handling different calls/issues.

    *Identifying customer needs, clarify information, research every issue and provide

    relevant solutions to the customers.

    *Maintain regular follow-up with Customer till closure of Overdue Accounts

    Freshers or Callers (< 1 Yr Exp with NO DRA) shall be supported with Banking Certification [IIBF DRA];

    Minimum Salary of Rs.9500/- +Additional Performance Bonus is your incentive

    Skills Required

    Requirements:

    *DRA [Debt Recovery Agent] Certified Candidates .

    If NO DRA CERTIFICATE - Only Freshers & Callers up to 1 Year Experience in Voice Process may apply.

    *Candidates fluent in more than three languages will have added advantage;

    Candidates fluent in English or Bengali along with Hindi will have a preference / added advantage.

    *Articulate & Strong Phone & Verbal communication skills along with active listening skills

    *Fair Knowledge of Banking Products

    Customer Focus and Adaptability to different personality types

    Ability to multi-task, set priorities and manage time efficiently

    **Any 10th or Graduation.

    ** INTERESTED CANDIDATE SHOULD CALL ME ON THIS NUMBER*

    Skill(s) required

    Bengali Proficiency (Spoken)

    English Proficiency (Spoken)

    Hindi Proficiency (Spoken)

    MS-Excel

    Job Type: Full-time

    Salary: 9, ,000.00 per month

    Benefits:

    • Cell phone reimbursement
    • Health insurance
    • Internet reimbursement
    • Paid sick time
    • Provident Fund

    Schedule:

    • Day shift

    Supplemental pay types:

    • Commission pay
    • Performance bonus

    Experience:

    • total work Collection: 1 year (Preferred)

    Language:

    • Bengali (Preferred)
    • Hindi (Preferred)
    • English (Preferred)

    License/Certification:

    • DRA Certified (Preferred)
    • NON DRA (Collection Experience)

    *Speak with the employer*

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