Qatar - Onsite - Call Center Support Resources - BilingualArabic English speaking Candidate - Sany, India - K20S Kinetic Technologies Private Limited

Description

Role:
Call Center SupportServices/Resources
Experience:3years
Location:Qatar (Onsite)
ContractDuration: 6months
Education:Bachelors degree in IT relatedfiled
Languages:Bilingual (Arabic & English) and EnglishspeakingCandidate

Responsibilities:

Answering Calls:
Respond to calls from faculty students and staffproviding essential firstlevel IT response andsupport


Troubleshooting Guidance:
Assistcallers in troubleshooting navigating the college site andutilizing products or services


Diagnosisand Advice:
Diagnose user problems and offer clear advice forresolution


Logging and Documentation:
Logcorrespondence details Into the IT Support system to maintain arecord


Composure Maintenance:
Maintaincomposure and a positive attitude during challengingsituations


ITSM System Utilization:
Use theInformation Technology Service Management (ITSM) system to log andtrack incidents promptly resolving assignedtasks


Collaboration and Support Levels:
Collaborate closely with the second and third levels of the supportteam for comprehensive issue resolution

General Maintenance Tasks:
Perform routine maintenance tasks toensure overall IT system health


ContinuousImprovement:
Continuously assess and recommend enhancementsinIT solutions andsupport


Performance Monitoring:
Monitorhardware software and system performancemetrics


Proactive Support Approach:
Maintain a proactive stance for IT support andimprovement


Cultural Emphasis:
Foster aculture of collaboration and accountability within the IT supportteam


Additional Responsibilities:
Undertakeother duties asassigned.


Mandatory QualificationExperience:
oBachelors degree in an IT related fieldoMinimum 3 of related experience with applicablecertifications.
it,english,collaboration,arabic,troubleshooting,coldcalling,documentation,itsmf