Walk-In for Technical Service Desk Voice process on 9th - Pune, India - Infosys BPM

Description

Greetings from Infosys BPM Ltd.,

We are hiring for Technical Service Desk Voice process at Pune location. If interested, please walk-in for interview on 9th or 10th May at Hinjewadi Phase 1, Pune.

Note: Work location for this job role is at Pune, Maharashtra.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application and mention Candidate ID on top of the Resume.

Interview details:

Interview Time: 10 AM to 1:00 PM

Interview Date: 9th May 2024, 10th May 2024

Interview Venue: Hinjewadi Phase 1, Pune

Infosys BPM, Hinjewadi Phase 1, Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra

Things to remember while entering the campus: Please wear masks & follow Covid protocols.

Documents to Carry:

• Carry 2 Copies of print out your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Job Description for your reference:

Role Designation: Sr. Technical Process Executive

Job Location: Pune, Maharashtra

Education Qualification: Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science graduates

Shifts: 24*7 rotational shifts

Experience required: 1 to 2 years.

Process: Technical Service Desk Voice Process

We are looking for talents with 1 to 2 years of experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory. Talents should have graduation completion certificate and mark sheets for onboarding.

Job Description:

•Excellent communication skills to attend/resolve client issues on calls/chat/mail.

•Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

•Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

•General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

•Productivity applications like Microsoft office tools.

•Open to work in 24*7 and work from office environment

•Analytical problem solvers who will understand issues and to resolve customer issues

•Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently

•Being proactive and show the utmost respect for customer's time

•Good time management, ensuring all contacts with customers add value

•Work from Office

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Talent Acquisition team