TQuanta Technologies - Hyderabad/Bangalore - TQuanta Technologies Pvt. Ltd.

Description

Job Description:

An Incident Management Analyst supports the ITSM Incident Management process, identifying opportunities for improvement and collaborating with stakeholders.

Key Responsibilities:

• Support the Incident Management process, execution, and documentation.
• Conduct trend analysis, error identification, and process improvement activities.
• Develop and implement process improvements to increase efficiency.
• Maintain high-quality performance within the Incident Management process.
• Assist with On-Call process governance and training.
• Liaise with key stakeholders to collect feedback and communicate initiatives.
• Perform reconciliation and reporting for key processes.

Qualifications:

• 3+ years of experience in Incident Management.
• 2+ years of experience with ITSM processes.
• ITIL certification.
• Trend analysis and root cause analysis skills.
• Strong problem-solving, analytical, and time management skills.

Desired Qualifications:

• 5+ years of experience in Incident Management.
• 5+ years of experience with ITSM processes.
• ServiceNow reporting experience.
• PowerBI Experience.

Working Hours: APAC hours with flexibility to accommodate North America morning business hour.

Mandatory Skills: ITIL Incident Mgmt