Fenergo Technical Support Pan India - Chennai, Hyderabad, Pune
2 weeks ago
Job summary
Fenergo Technical Support Pan IndiaHandle second level support for the Fenergo platform resolving issues escalated from L1 teams Troubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issues Perform root cause analysis using logs system tools and databases Use SQL to query and validate client data workflow status and rule configurations Analyze debug workflows UI logic validation rules document handling in Fenergo Liaise with internal stakeholders eg Compliance Operations IT coordinate with the Fenergo vendor for unresolved or system wide issues Support regular platform releases patch deployments hotfixes by validating changes in UATQA environments Create maintain knowledge base articles standard operating procedures known error documents Monitor manage scheduled jobs batch processes application alerts Ensure issues are addressed within agreed SLAs participate in incidentproblemchangemanagement processes Preferred candidate profile
Job description
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