Product Support - Bengaluru, India - PeopleLogic

    PeopleLogic
    PeopleLogic Bengaluru, India

    2 weeks ago

    Default job background
    Description

    AbouttheCustomer

    Companyisan Worlds Leading ETS platform Our routing algorithm suggests rightvehicle mix for each shift & maximizes utilization. Fromscheduling to billing ETS automates & simplifies the entireemployee commute process.

    AbouttheRole

    Designation:ProductSupport

    Summary:

    AProduct Support Engineer will act as a liaison resolve any emergingproblems with product/ services that our customers might face withaccuracy andefficiency.

    The best PSEs are genuinely excited to help customers. They arepatient empathetic and passionately communicative. Product SupportEngineers can put themselves in their customers shoes and advocatefor them when necessary.

    Problemsolving also comes naturally to you. You are confident attroubleshooting and investigate if they dont have enoughinformation to resolve customercomplaints.

    The target is to ensure excellent service standards respondefficiently to customer inquiries and maintain high customersatisfaction.

    Responsibilities

    Independently understand and analyze the problem faced by customersand share detailed explanations with clients on the problem andsolution provided.

    Be selfdriven and show a high level of ownership. The individualshould be able to work effectively in a team whilst enthusingothers to do the same for achievement of common team goals.

    Become a subject matter expert and remain uptodate with all thelatest developments of the product.

    Be a team player: When dealing with ambiguity work with theexternal (Customers vendors) and internal stakeholders (TechnicalOperations and Account Management teams) and ensure SLAs are alwaysmet.

    Maintain high quality standards and bring Innovation & processimprovement to further growth of the team and self.

    WorkLocation:

    Bangalore

    WorkExperience:

    36Yearsofexperience

    Backgroundand Requirements

    JobRequirements

    Requirements

    Exceptional written and oral English skills

    Willingness to learn and strong attention to details

    High sense of ownership

    Problem Solving skills

    Previous experience of working/dealing with customers.

    Experience working on ticketing tools and debugging.

    EducationalQualification

    MIn Graduate BE/ BTech/ MBA

    36 years of WorkExperience

    Problem Solving skills,ticketing tools anddebugging.