Customer Experience Specialist II - Mumbai - ZeroNorth

Description

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

We aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
- Provide prompt, professional, support to customers via various communication tools including Freshservice and Intercom.
- Troubleshoot complex technical issues, identify root causes, and deliver effective solutions or escalate when necessary.
- Onboard new customers for smooth adoption of our platform services,.

You will be a key player ensuring world-class customer experience is delivered with innovative solutions. You will take ownership of complex issues guide users collaborate internally teams enhance customer experience continuously.