- Continuously develop and nurture strong, trust-based relationships with key stakeholders, including C-suite executives and decision-makers across Algonomy's merchandising and marketing products . This includes CMO, CDO, Head eCommerce, Head Customer Analytics, Head of Merchandising, Head of Supply chain, CIO, etc.
- Develop and execute a key stakeholder mapping plan on a quarterly basis. This is critical considering the nature of strategic accounts (Multiple businesses, brands, countries)
- Create an annual account plan and organise Qtrly reviews with Algonomy executives.
- growth (cross-sell/ Upsell ) opportunities and manage the entire cycle from lead generation to closure.
- and execute personalised marketing plan on a quarterly basis in partnership with marketing team (demand gen, product marketing)
- Attend Quarterly business reviews (QBR) along with CSM (Customer Success Manager) and CSA (Customer Success Architect).
- Review QBR content and provide input to create a compelling narrative.
- Work with CSM, CSA and the client to transform customer to advocate.
- Tangible advocacy artefacts include PR, Case studies, Video testimonials etc.
- As the account director, manage client escalations in conjunction with CSM, CSA and other key stakeholders.
- Monitor and mitigate account risks in conjunction with CSM and CSA
- Review and ensure Contract compliance to prevent revenue leakage and avoid out-of-contract situations.
- Own all Commercials submitted to Client.
- Growth of Business: e.g. Incremental ACV in form Cross-Sell ACV and large Upsell ACV
- # of Customer advocacy artifacts (Case study, Video testimonial, PR, Analyst reviews etc)
- Min15 years of experience
- Proven experience in closing SaaS deals> $150,000 and services deals > $500,000
- Proven experience in handling large accounts in SEA
- Proven experience working with at least five Retail Clients
- Past experience in min two areas (Data management, Customer Analytics, Personalisation, Demand forecasting, Marketing Automation, Supplier Collaboration)
- Has strong executive presence.
- Excellent communicative skills both verbally and in written form.
- Past experience in working in matrix org structure.
- Past experience and/or Strong determination of thriving in chaos.
Director/Sr Director/AVP Strategic accounts – India SEA - Bangalore Urban, India - Algonomy
Description
ROLE : Director/Sr Director/AVP Strategic accounts – India SEA
LOCATION : Bangalore(Preferred)
REPORTING TO : SVP Sales & BD
EXPERIENCE : >=15 Years
BRIEF DESCRIPTION
Seeking an energetic, empathetic and systematic leader to build strong customer relationships and fuel revenue growth using Algonomy's products and analytics service offerings in strategic accounts. Strategic account includes large accounts with expansion opportunities in multiple countries, business units, brands.
Links for Algonomy's Product portfolio
BROAD RESPONSIBILITIES:
1) Relationships
2) Growth
3) Strategic Reviews
4) Advocacy
5) Escalations
6) Risk and Commercials & Contracts
METRICS FOR THIS ROLE
ESSENTIAL QUALIFIERS FOR THIS ROLE:
About Company:
Algonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise in connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics with Xen AI at its core.
Globally, over 400 retail brands such as HP, L'oreal, Tiffany & Co, Aldi, McDonalds, Zalora and Pizza Hut use Algonomy's made-for-retail solutions to orchestrate hyper-personalized customer engagement and optimize their merchandising and supplier management. Algonomy, which stands for "systematized knowledge of algorithms", provides rapid time to value across acquisition, conversion, growth and loyalty with its 300+ pre-built algorithms.
Headquartered in San Francisco and Bangalore, our presence spans over 20 countries. To learn more, please visit