csr - Bangalore North, Karnataka, , India

Job Title : · <\/span> · <\/td>Customer Service Representative<\/span> · <\/td><\/tr>Qualification : · <\/span> · <\/td>Any Graduate and Above<\/span> · <\/td><\/tr>Relevant Experience : · <\/span> · <\/td>1 – 4 Years<\/span> · <\/td><\/tr>Must Have Skills : · <\/span> · <\/td>1. ...

Job description

Job Title :
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<\/td>Customer Service Representative<\/span>

<\/td><\/tr>Qualification :
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<\/td>Any Graduate and Above<\/span>

<\/td><\/tr>Relevant Experience :
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<\/td>1 – 4 Years<\/span>

<\/td><\/tr>Must Have Skills :
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<\/td>1.Experience in a customer service role (Voice and blended).

• Excellent verbal and written communication skills.
• Strong problem -solving skills and the ability to think on your feet.
• Proficiency with CRM systems and customer service tools.
• Good typing speed and accuracy for chat/email -based interactions.
• High level of empathy, patience, and professionalism when handling customers.
• Ability to work in a fast -paced, team -oriented environment.
• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
• Strong time management and organizational skills

<\/span><\/td><\/tr>Good Have Skills :

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<\/td>Handling customers, Proficiency with CRM systems and customer service tools<\/span>

<\/td><\/tr>Roles and Responsibilities :
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<\/td>1.Respond promptly and professionally to customer inquiries via phone, email, chat.

• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of products/services to provide accurate information to customers.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Follow communication procedures, guidelines, and policies.
• Process orders, forms, applications, and requests efficiently.
• Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
• Contribute to team effort by achieving individual and team performance goals.
• Provide feedback on the efficiency of the customer service process

<\/span><\/td><\/tr>Location :

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<\/td>Bangalore<\/span>

<\/td><\/tr>CTC Range :
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<\/td>3.5 – 5.5 LPA (Lakhs Per Annum)<\/span>

<\/td><\/tr>Notice Period :
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<\/td>Immediate<\/span>

<\/td><\/tr>Mode of Interview :
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<\/td>Virtual<\/span>

<\/td><\/tr>Shift Timing :
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<\/td>General Shift<\/span>

<\/td><\/tr>Mode of Work :
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<\/td>Work From office<\/span>
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