Field Service Executive, Infection Control - Chennai - Getinge

    Getinge
    Getinge Chennai

    13 hours ago

    Upper Management / Consulting
    Description

    Job Overview

    • The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
    • The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

    Job Responsibilities and Essential Duties

    • Install and set up medical equipment at customer sites.
    • Perform initial testing and ensure proper functioning & collection of Installation report.
    • Conduct routine maintenance as per the service schedule.
    • Ensure equipment meets performance standards and safety regulations.
    • Diagnose and resolve technical issues promptly.
    • Replace or repair defective parts and components.
    • Report recurring issues to the Product Technical Specialist (PTS) for corrective action
    • Provide on-site and remote technical support to customers.
    • Educate end-users on equipment operation, maintenance, and care.
    • Maintain detailed records of service activities, including reports and logs into the system.
    • Ensure compliance with documentation standards and processes.
    • Conduct regular inspections to ensure equipment quality and reliability.
    • Adhere to company policies, industry standards, and regulatory requirements.
    • Ensure workplace and equipment safety during service activities.
    • Coordinate with sales, service teams, and distributors to resolve customer issues.
    • Support product demonstrations and training for customers as required.
    • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

    Minimum Requirements

    • Diploma or bachelor's degree in biomedical engineering, Electronics, or related field
    • 3-5 years of experience in servicing medical equipment or a related role
    • Knowledge of MS Office

    Required Knowledge, Skills, and Abilities

    • Customer relationship management
    • Ready for travel in the region
    • Interpersonal skills

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