MyOperator - Account Manager (1-2 yrs) - Delhi, India - iimjobs

    iimjobs
    iimjobs Delhi, India

    3 weeks ago

    Iimjobs background
    Full time
    Description

    About the job:

    Role Overview:

    • The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers.
    • The ideal candidate will have 46 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets.
    • This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.

    Key Objectives:

    • Expand Existing Accounts: Drive revenue growth by proactively identifying crossselling and upselling opportunities within the assigned enterprise accounts.
    • Develop strategic account plans to maximize customer value and increase wallet share.
    • Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved.
    • Demonstrate a customercentric approach by transforming customer challenges into opportunities for delight and strengthening longterm relationships.
    • Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations.
    Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies.

    • Leverage satisfied customers to drive new business acquisition.

    Responsibilities:

    • Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
    • Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
    • Collaborate crossfunctionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
    • Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
    • Stay uptodate with industry trends, competitors, and market dynamics to effectively position MyOperators solutions and differentiate them in the market.
    • Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
    • Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
    • Participate in industry events, conferences, and networking activities to expand the companys reach and identify new business opportunities.

    Requirements:
    Bachelor's/Master's degree in Business, Sales, Marketing, or a related field.

    • An MBA or equivalent is a plus.
    • 12 years of relevant experience in enterprise account management within the SAAS or allied industries.
    • Proven track record of meeting or exceeding sales targets and driving revenue growth.
    • Strong business acumen and the ability to understand complex customer environments.
    • Excellent communication, negotiation, and interpersonal skills.
    • Customercentric mindset with a passion for delivering exceptional customer experiences.
    • Selfmotivated, goaloriented, and ability to work independently with minimal supervision.
    • Proficiency in using CRM tools and other sales productivity software.
    • Knowledge of the Indian enterprise market and telephony solutions is advantageous.
    • Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
    • Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance.
    • They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make datadriven decisions.