Domestic BPO In Voice - Gurgaon / Gurugram, Delhi - Smart Vision Consultancy Services

    Smart Vision Consultancy Services
    Smart Vision Consultancy Services Gurgaon / Gurugram, Delhi

    1 day ago

    Full time
    Description

    Key Responsibilities:

    • Answer incoming calls from customers regarding product/service inquiries, complaints, or support requests.
    • Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
    • Maintain a polite, professional, and positive tone throughout the interaction.
    • Log and update call details accurately in the CRM or ticketing system.
    • Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
    • Follow company scripts, processes, and policies while handling calls.
    • Ensure first-call resolution (FCR) to enhance customer experience.
    • Handle high call volumes efficiently and remain calm under pressure.

    Eligibility Criteria:

    • Education: Minimum 12th Pass (HSC); graduates preferred.
    • Experience: 0–2 years of experience in customer service or call center voice process (Freshers are welcome).
    • Languages: Proficiency in Hindi and English (regional language proficiency is a plus).
    • Communication: Good verbal communication skills and active listening.
    • Computer Skills: Basic knowledge of MS Office and typing skills.
    • Shift Flexibility: Willing to work in rotational shifts, including weekends and holidays.

    Preferred Skills:

    • Previous experience in BPO or customer service industry.
    • Ability to handle irate or difficult customers calmly and professionally.
    • Fast learner with adaptability to process changes and feedback.
    • Team player with a customer-first attitude.

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