- Answer incoming calls from customers regarding product/service inquiries, complaints, or support requests.
- Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
- Maintain a polite, professional, and positive tone throughout the interaction.
- Log and update call details accurately in the CRM or ticketing system.
- Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
- Follow company scripts, processes, and policies while handling calls.
- Ensure first-call resolution (FCR) to enhance customer experience.
- Handle high call volumes efficiently and remain calm under pressure.
- Education: Minimum 12th Pass (HSC); graduates preferred.
- Experience: 0–2 years of experience in customer service or call center voice process (Freshers are welcome).
- Languages: Proficiency in Hindi and English (regional language proficiency is a plus).
- Communication: Good verbal communication skills and active listening.
- Computer Skills: Basic knowledge of MS Office and typing skills.
- Shift Flexibility: Willing to work in rotational shifts, including weekends and holidays.
- Previous experience in BPO or customer service industry.
- Ability to handle irate or difficult customers calmly and professionally.
- Fast learner with adaptability to process changes and feedback.
- Team player with a customer-first attitude.
- Work in company
BPO Hiring For undergraduate fresher VOICE, NON VOICE salary 2.65 LPA
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We are hiring for an International Voice Customer Service Process. The role requires Grad/UG Fresher LPA and BE/B.Tech with 6 months exp in International BPO -3.60 LPA and Grad/UG/BE/Btech with 1 year Exp International BPO -4.5 LPA. · Hiring For International Voice Process · Grad ...
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Associate Customer Support Executive | Blended Process (Chat + Voice) | WFO + Permanent WFH · Location: Gurgaon (First 3 Months WFO) · Job Type: Full-Time · Industry: BPO / Customer Support / Customer Service · Working Days: 6 Days Working · Job Overview: · We are hiring dynamic ...
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+Bulk hiring for international voice process sal 25 k to 55 Immediate joiners UG/graduates with bpo exp is mandate Excellent communication req Rounds-HR Versant Ops VNa · +Any graduate or ug with minimum 12 months to 2 years of int bpo experience can apply. · ,+Incentives cabs m ...
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Domestic BPO In Voice - Gurgaon / Gurugram, Delhi - Smart Vision Consultancy Services
Description
Key Responsibilities:
Eligibility Criteria:
Preferred Skills:
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BPO Hiring For undergraduate fresher VOICE, NON VOICE salary 2.65 LPA
Only for registered members Delhi, Gurugram, NCR, New Delhi
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Hiring For International Voice Process
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