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    Senior Application Support Manager - Bengaluru, India - Novo Nordisk

    Novo Nordisk
    Novo Nordisk Bengaluru, India

    2 weeks ago

    novo nordisk background
    Description
    The position

    As a Senior Application Support Manager at Novo Nordisk, you will have the following responsibilities: Manage the back end of social media platforms such as Facebook Meta Business Manager, X Ads Manager, LinkedIn Business/Campaign Manager, YouTube Campaign Manager, and Google Ads.

    Ensure compliance with platform guidelines and best practices by keeping social media business managers up to date and relevant. Collaborate with affiliates and external agencies to understand campaign objectives and provide necessary training and guidance. Maintain channel governance documents and social media guidelines. Assist users in upgrading/downgrading their level of access and ensure security protocols are followed. Provide regular updates of information, disclaimers, and bios. Ensure GDPR compliance across content on social media channels. Manage accounts, users, and permissions in the Brandwatch system. Support users and platform maintenance, including case resolution, troubleshooting, and user guide creation.

    Plan and communicate with Brandwatch, including coordinating meetings and business reviews, documenting functional requirements, and keeping track of the roadmap.

    Represent Novo Nordisk as the go-to expert for Brandwatch knowledge.


    Qualifications To be successful in this role, you should have the following qualifications: 4-5 years of minimum experience in the digital domain, with a focus on social media account management.

    Good troubleshooting skills and general knowledge of digital and social media platforms. Experience with driving social media management platforms like Brandwatch, Sprinklr, or similar. Ability to work independently and prioritize tasks. Excellent collaboration and communication skills with stakeholders, vendors, and users.

    About the department The Commercial & Corporate Affairs – Global Business Services (CCA GBS) unit is responsible for driving deliverables for multiple Senior Vice President (SVP) and Corporate Vice President (CVP) areas, including Global Public Affairs and Sustainability (GPAS), Patient Access, Marketing, Commercial Planning and Content hub.

    With a significant growth outlook for Novo Nordisk, it is of very high importance that the right environmental solutions are created to drive the change towards zero environmental impact.

    In addition to driving innovative market development and communication efforts, the unit is responsible for the global commercialization and optimization of Saxenda and Obesity & NASH pipelines.

    Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a -year legacy of driving change to defeat serious chronic diseases.

    Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily.

    All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63, employees around the world.

    We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously.

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