Contact Centre Manager - Kurla, Mumbai, Maharashtra
1 month ago
Job summary
The Contact Centre Manager will lead end-to-end operations of the contact center ensuring high-quality patient interactions strong conversion outcomes and excellent service standards.This role owns team performance process efficiency training quality and metrics while partnering closely with marketing sales and clinical teams.
Responsibilities
- Manage daily operations of inbound and outbound contact center teams
- Ensure timely handling of patient enquiries appointments and follow-ups
- Drive productivity adherence and service quality across channels calls WhatsApp chat
Job description
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