Application Tech Support Practitioner - Bengaluru - Accenture

    Accenture
    Accenture Bengaluru

    3 days ago

    Description

    Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must have skills : Service Desk ManagementGood to have skills : NAMinimum 0-2 year(s) of experience is requiredEducational Qualification : 15 years full time education

    Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience.

    Roles & Responsibilities:

    • Expected to build knowledge and support the team.
    • Participate in Problem Solving discussions.
    • Assist in troubleshooting and resolving client issues in a timely manner.
    • Document client interactions and resolutions to enhance team knowledge.
    • Collaborate with cross-functional teams to improve service delivery.

    Professional & Technical Skills:

    • Must To Have Skills: Proficiency in Service Desk Management.
    • Good To Have Skills: Experience with ticketing systems and customer relationship management tools.
    • Strong understanding of incident management processes.
    • Familiarity with remote support tools and techniques.
    • Ability to communicate technical information clearly to non-technical users.

    Additional Information:

    • The candidate should have minimum 0-2 years of experience in Service Desk Management.
    • This position is based at our Bengaluru office.
    • A 15 years full time education is required.

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