Order Management Specialist - Noida, India
5 hours ago
Job summary
Enter emails or faxed sales orders from end user customers into SAP, retrieve orders from partner portal and process into SAP, verify pricing against customer contract or approved discount matrix, verify availability of product, coordinate with Purchasing to determine lead times when supply is not available, exercise discretion to prioritize product allocations when supply is not available, provide inside sales support, answer customer inquiries regarding order status, product availability, pricing, and lead times, troubleshoot customer issues, review backlog to ensure compliance with company booking policy, complete self-training modules in Reliance, log customer complaints in Reliance, create Zendesk tickets to request additional addresses or contacts be added to SAP.
Qualifications
- BS/BA degree in business
- 2+ years of experience with account management and customer service in high tech environment
Job description
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