Senior Technical Support Engineer - Hyderabad, India - Avaya
Description
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more atJob Information
Job Code:
Job Family: Services
Job Function: Services Engineering
Responsibilities
Responsibilities :
• Candidate must be able to troubleshoot the reported incidents and alarms remotely.
• Work on changes as per the change management process.
• Contribute significantly to client satisfaction and interface with clients with defined tasks.
• Deliver Process and technical KTs to new joiners.
• Acts as an SME in the team.
• Prepare MOP for the changes.
• Handle technical issues and escalations within the team and from customers.
• Collaborate with various BU and Vendors/Service providers to ensure resolution
Skills
EXPERIENCE
• Strong hands-on experience on Load balancers and Firewall.
• 6+ Years
SKILLS & COMPETENCIES
• Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
• Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer.
• Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
• Provide expertise, installation, support, maintenance, and direction on network and security engineering and architecture requirements.
• Design and implement Network and Security as per Business requirements.
• Monitor the overall network security system, take necessary actions to resolve the issues.
• Maintain configuration backups for all the security devices, along with regular health checks.
• Design, install, upgrade firewalls, load balancers and VPN's
• Good understanding of policy, route, and NAT deployment.
• Troubleshoot IPSEC, SSL and remote access VPNs.
• Troubleshoot access related issues and run debug on the firewall.
• Expertise in certificates and its uses.
• Working knowledge of SSL and TLS.
• Deploying FortiGate VM-virtual appliance
• VDOM Configuration
• Zones based and interface-based firewall configuration and troubleshooting.
• Configure and troubleshoot HA
• Good knowledge on Linux Commands.
• Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting.
• Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good.
• Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
• Knowledge of virtualization will be an added advantage.
• Excellent oral and written communication skills required.
ADDITIONAL INFORMATION
• Full time
• Work From Office
• Flexibility to work in 24*7 Shift that includes night shifts and weekends.