- Acquire comprehensive knowledge of TD SYNNEX's core business model and processes, along with IT product attributes and vendor requirements to accurately process sales orders.
- Stay informed about business initiatives, key processes, and internal resources to support sales in achieving organizational objectives.
- Adhere to compliance guidelines, ensuring that all business dealings reflect the highest standards of integrity and align with TD SYNNEX values.
- Efficiently process a high volume of orders with precision and accuracy.
- Demonstrate flexibility and commitment to meet business needs.
- Act as the main point of contact for sales personnel, coordinating with finance, trade compliance, procurement, and management teams.
- Review and validate purchase requisitions submitted by sales operations in SAP, converting them to purchase orders for vendor submission.
- Manage the order process, providing timely updates to sales and product managers at critical stages.
- Initiate new stocking purchase orders with vendors as requested by product or inventory managers.
- Regularly review purchase order backlogs, updating vendor delivery dates and following up on overdue orders, while advising sales operations on order status.
- Process drop ship orders and confirm deliveries as soon as notifications are received from vendors.
- Handle inbound entries in the TD SYNNEX system for software licenses, services, and other intangible items, ensuring all necessary documentation is completed for invoicing.
- Manage rejected orders by collaborating with sales and operations to correct and resubmit orders.
- Assist finance in resolving queries related to vendor invoices and credit notes.
- Oversee stock returns, rotations, and transfers to vendors.
- Ensure compliance with Purchasing and Global Trade Compliance guidelines.
- Maintain close communication with sales and product managers to meet or exceed customer expectations and adhere to vendor submission timelines.
- Document updates on new vendor line card processes as necessary.
- Understand vendor operational processes and become proficient in using vendor ordering tools such as portals and EDI.
- Comprehend TD SYNNEX internal processes and maintain adherence to trade compliance requirements.
- Assist Business Units with ad hoc requests regarding orders, returns, and inquiries.
- Meet and exceed predefined service level agreements (SLA) and individual key performance indicators (KPI).
- Personal Attributes: Demonstrate a belief in self, the company, and the marketplace, showing a passion for learning and growth. Take responsibility for personal success and view challenges as opportunities.
- Communication Skills: Exhibit strong oral and written communication abilities, fostering positive relationships and effectively managing conflicts.
- Character and Integrity: Uphold unquestionable integrity in all work-related interactions, modeling the desired behaviors and values of the company.
- Business Acumen: Display maturity and composure under pressure, knowing how to respond appropriately in various situations.
- Results Orientation: Make data-driven decisions, multitask effectively, and follow through to ensure successful completion of tasks.
- Collaboration: Build and maintain effective partnerships with sales, stakeholders, and team members across the organization.
- Diploma/Degree/Professional qualification in Business, Finance, or a related field, or equivalent work experience.
- A minimum of 2 years of relevant experience, preferably in an IT multinational environment.
- If lacking a degree, at least 3 years of solid work-related experience is required.
- Experience in Sales/Procurement Operations with SAP and/or ERP systems is advantageous.
- Experience in shared services and/or shift work is a plus.
- Proficient communication skills in English, with strong problem-solving abilities.
- Ability to work independently and effectively in a high-pressure office environment.
- Proficiency in MS Excel and Word is essential.
- Elective Benefits: Tailored programs to suit your lifestyle.
- Career Growth: Opportunities for leadership and professional development.
- Well-Being: Programs to enhance financial, physical, and mental health.
- Diversity and Inclusion: Commitment to valuing every voice and promoting inclusive practices.
- Networking: Opportunities to connect with colleagues through onboarding programs.
- Community Engagement: Participation in internal communities and volunteering initiatives.
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Procurement Operations Coordinator - Chennai, India - TD SYNNEX
Description
Job Overview:
The Operations Specialist will serve as the primary liaison for Sales Operations and vendors, playing a crucial role in collaboration with Sales, Products, Finance, Trade Compliance, Enterprise Data Management, and various Cross-Functional Departments. This position is essential for managing all procurement activities between TD SYNNEX and its vendors, ensuring timely and effective delivery of products and services to customers.
Key Responsibilities:
Qualifications:
Benefits:
