Dialer - Andheri, India - Tesloye Consultancy Services

    Tesloye Consultancy Services
    Tesloye Consultancy Services Andheri, India

    Found in: Talent IN C2 - 1 week ago

    Tesloye consultancy services background
    Full time
    Description

    we are looking for Smart and Honest Candidate for the position of Dialer

    Location - Andheri, Mumbai

    Salary - 30k to 40k

    Experience - 2 to 4 years

    Job Profile - Day to day dialer management (Agent, Campaign, Report, Recording & Problem Management), Dialer Performance optimization, work closely with the operation /WFM to understand strategy for programs.

    Role and Responsibilities

    Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results. Manage and maintain department key performance indicators as it pertains to Dialer Operations. Assist I.T. with technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance. Day-to-Day CIM management (Agent, Campaign, Report, Recording & Problem Management) Dialer Performance Optimization. Work closely with the Operations/WFM to understand strategy for programs. Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel. Perform