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- Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.
- Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
- Managing and prioritizing assigned TDM and Ethernet savings projects
- Project coordination of customer moves, adds, change, and disconnect orders;
- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.
- Background in managing and ordering telco products.
- You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.
- Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.
- Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.
- You must be able to review telecom order packages, submit to carrier, then manage project through installation.
- Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.(Can target if candidate is from operational background-NO GCC)
- Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRs
- Build inventory records in our CRM utilizing CSRs.
- Possess a high understanding of Telecom contracts.
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Supporting Internal and Offshore Provisioning on related orders specific to each project
- Coordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects.
- Bachelor's degree in a related field of study.(ANY)
- ServiceNow tool & processes knowledge(GOOD TO HAVE)
- Relevant experience in a related field operations within a telecommunications company
- Must have excellent customer service skills and interpersonal skills.
- Project management skills including planning, issue resolution, relationship maintenance, etc.
- Strong people skills who work well with cross-functional teams
- Strong verbal and written communication skills
- Excellent time management and analytic skills
- Must have advanced level skills in MS Office including Excel and CRM
- Ability to work under pressure and to multi-task.
- Proactive, self-motivated, and determined attitude
- Customer focused with an eagerness to engage when issues are encountered
Telecom Order Specialist - Bengaluru, India - Infosys BPM
Description
Job Description:
Qualification: Any Graduate
Exp: 5 Yrs to 8 Yrs
Location: Bangalore
NP: 30 Days
Responsible for the daily operational management of telecommunications including:
Principal Duties and Responsibilities:
You should have:
If interested, please share your resume with below details to
Name:
Email & Mobile Number:
Graduation:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Flexible with the shift:
Thanks & Regards
Rashmi M S
HR - Process Specialist
Infosys BPM Ltd