- 1 to 3 years of experience in ticketing or a related field
- Proficiency in using ticketing software and reservation systems
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to work under pressure and meet tight deadlines
- Familiarity with airline policies, fare structures, and travel regulations
- Knowledge of visa processing and travel documentation requirements
- Ability to handle multiple tasks simultaneously
- Good problem-solving and decision-making skills
- Team player with a positive attitude and willingness to learn
- Manage the ticketing process for clients including booking, scheduling, and rescheduling of flights, trains, and other modes of transportation
- Ensure timely and accurate issuance of tickets, vouchers, and itineraries
- Provide excellent customer service by addressing client inquiries, concerns, and requests related to ticketing
- Assist clients with travel arrangements, including hotel booking, car rentals, and visa processing
- Maintain up-to-date knowledge of airline policies, fare structures, and travel regulations
- Collaborate with the Sales team to identify potential upselling opportunities and provide customized travel packages
- Coordinate with airline and transportation providers to resolve any issues or delays faced by clients
- Handle cancellations, refunds, and changes to existing bookings as per client requirements
- Stay updated with industry trends and new technologies to enhance the ticketing process
- Maintain accurate records of all transactions and report any discrepancies or irregularities to the supervisor
ticketing executive - Hyderabad, India - Gamut HR Solutions
Description
Company Overview
Gamut HR Solutions is a leading recruitment agency that specializes in finding the right kind of job for job seekers. With a team of dedicated professionals, we provide top-notch services to both candidates and employers. Our mission is to connect talented individuals with exciting career opportunities. With a small but highly motivated team, we are constantly expanding and shaping the future of recruitment.
Job Overview
We are seeking a skilled and enthusiastic Ticketing Executive to join our team at Gamut HR Solutions. As a Ticketing Executive, you will be responsible for providing exceptional customer service and ensuring a smooth ticketing process for our clients. This is a full-time position based in Hyderabad, Telangana, India, and is ideal for individuals with 1 to 3 years of experience in ticketing or a related field.
Qualifications and Skills
Roles and Responsibilities