Manager - Billing - Gurugram - Optum

    Optum
    Optum Gurugram

    2 days ago

    Healthcare
    Description

    Billing & Revenue Operations

    • Initiate and manage periodic billing cycles, ensuring accuracy, timeliness, and compliance with contracts and SLAs.
    • Perform detailed pre‑billing and post‑billing analytics, including variance analysis, forecasting, and root‑cause identification.
    • Review billing variances on production days and resolve discrepancies through detailed investigation and corrective actions.
    • Execute accounting adjustments and understand the accounting impact of manual entries within the billing process.
    • Maintain comprehensive billings records, client‑wise aggregates, trend reports, and billing dashboards.
    • Generate, extract, and format reports in Excel using Pivot Tables, VLOOKUP, and other advanced functions.
    • Create and modify invoices (Excel/summary formats) to meet specific customer or regulatory requirements.
    • Process manual billing, adjustments, and write‑offs (limited to less than 10% of overall responsibilities).
    • Collaborate closely with onshore billing teams to resolve complex billing queries.

    Accounts Receivable & Cash Application

    • Perform large client A/R reporting, reconciliation, and account management analytics.
    • Reconcile cash by validating cash received (bank deposits/treasury portal) against cash applied in accounting systems.
    • Manually apply cash receipts, credit memos, adjustments, and write‑offs (less than 10% of the role).
    • Manage B2B collections by engaging with customer contacts for overdue or disputed items.

    Compliance, Controls & Operational Excellence

    • Ensure adherence to company policies, employment contract terms, and operational directives.
    • Support changes arising from business needs, including team reallocations, shift changes, and process updates.

    Other Responsibilities

    Team & Performance Management

    • Lead, mentor, and manage teams/supervisors including staffing, hiring, performance reviews, and development planning.
    • Track, analyze, and report operational performance metrics; conduct regular one‑on‑one discussions and coaching sessions.

    Stakeholder Management

    • Drive structured communication with customers, leadership, and cross‑functional teams through email, calls, and regular business reviews.

    Core Competencies

    • Strong expertise across end‑to‑end Accounts Receivable, Billing, Customer Contract Management, ERP & billing systems, and credit/cash management.
    • Ability to manage and maintain AR systems while ensuring compliance with internal policies, regulatory requirements, and financial controls.
    • Strong analytical mindset, attention to detail, and ability to interpret financial data.
    • Customer-focused approach with excellent interpersonal and communication skills.
    • Understanding of revenue and cash flow processes and their business impact.
    • Exposure to emerging technologies, AI-driven process automation, and digital finance tools.
    • Proven ability to lead and manage teams in a dynamic environment.

    Additional Skills Required

    • Escalations (ECI): Ability to manage and resolve escalations with speed and ownership.
    • Contract Processes: Understanding of contract terms, billing triggers, pricing structures, and compliance requirements.
    • PHI/PCI Compliance: Working knowledge of data privacy, confidentiality standards, and secure handling of PHI/PCI data.
    • SOX Controls: Strong familiarity with SOX frameworks, audit requirements, and internal control standards.
    • KPI Framework & Interpretation: Ability to build, track, and interpret KPIs for billing, AR, cash application, and team performance.
    • Claim Billing: Knowledge of claim processing, billing validations, and adjustments.
    • Revenue Cycle Management (RCM): Understanding of the entire RCM lifecycle and associated financial processes.

    Qualifications

    Required

    • B.Com/M.Com/MBA (Finance/Accounting) or related field.
    • 10+ years of experience in Finance & Accounting, including Billing, Cash Application, AR Reconciliation, Customer Billing, and Write‑off Processes.
    • Intermediate to advanced proficiency in Excel, including Pivot Tables, VLOOKUP, data modelling, and reporting.
    • Willingness to work evening shift (15:30–01:00) and late-night shift (17:45–03:30) during closing periods.

    Preferred

    • Accounting background with exposure to Power BI or other analytics tools.
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