Associate - Sales Support - Telecom (5-10 yrs) - Mumbai, India - iimjobs

Description

• Maintain and update sales records, including customer information, orders, and contracts, in the company's database or CRM system.
• Assist in processing sales orders, ensuring accuracy and timely delivery of products or services to customers
• Coordinate with other departments, such as product, Presales, finance, to fulfill customer orders and resolve any issues or discrepancies
• Generate and distribute sales reports and analytics to the sales team and management, providing insights into sales performance and trends.
• Support sales representatives with administrative tasks, including preparing sales presentations, proposals, and quotations.
• Respond promptly and professionally to customer inquiries and requests for information, providing excellent customer service at all times.
• Collaborate with the marketing team to ensure alignment of sales and marketing efforts, including coordinating promotional campaigns or product launches.
• Maintain confidentiality of sensitive sales and customer information, adhering to company policies and data protection regulations
• Continuously seek opportunities to improve sales processes and procedures, recommending and implementing enhancements as needed.

• 3 TO 5 Years proven experience as a Sales administrator/assistant or similar role.
• Familiarity with Hubspot / Salesforce, sales processes is a plus.
• Excellent written and oral communication skills in English
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Selfmotivated, able to think, work and act independently with minimal supervision
• Strong interpersonal and team oriented skills. Experience and ability to effectively collaborate locally & remotely with colleagues from diverse ethnic and linguistic backgrounds, in particular in Asia, Europe & the Americas
• Demonstrates initiative and organization.
• Ability to multitask in a very fluid work environment
• Highly proficient in Microsoft Office
• Graduation and additional qualification is a plus, ideally in marketing, sales or business administration

• Initially, during several weeks, training will be provided from the Mumbai office (Malad area) during regular Office hours
• After approximately three months, and after under a few days prior notice, occasional days of working from home can be applied for.