Experience Strategist - Mumbai City, Navi Mumbai, Mumbai - beBeeFitness

Job title: Member Experience Manager

Description

Member Experience Manager Job Description

The Member Experience Manager is a key role in ensuring the smooth start and long-term satisfaction of our members. This position plays a critical part in managing the entire member onboarding process, from comprehensive fitness consultations to personalized experiences tailored for each individual.

Key Responsibilities:

Responsible for overseeing the end-to-end Member Onboarding Process, guaranteeing a seamless initiation into our members' fitness journeys.

Conducts thorough one-on-one assessments with new members to understand their objectives and tailor strategies accordingly.

Assesses various factors such as personnel allocation and tool usage across multiple platforms to optimize overall experience delivery.