Customer Success Specialist,Lifescience - Mumbai - JoVE

    JoVE
    JoVE Mumbai

    21 hours ago

    Default job background
    Description

    About JoVE, the World-Leading Science Video Solutions Provider

    JoVE is a renowned producer and provider of science video solutions dedicated to enhancing scientific research and education worldwide.

    Millions of scientists, educators, and students rely on JoVE for their research, teaching, and learning needs.

    Our esteemed institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders like IIT, IISc, University of Oxford, University of Cambridge, Harvard, MIT, Stanford, and more.

    As a rapidly growing company with offices in the USA, UK, Australia, and India, serving clients in over 60 countries, we seek talented and ambitious individuals to join our team.

    The Customer Success Specialist Role

    This role involves working closely with existing JoVE customers (universities and research centers) in the US region.

    The Customer Success Specialist will support existing customers by:

    • Setting up meetings for curriculum consultation and increasing usage at existing customers
    • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails, etc.)
    • Delivering product awareness within new and ongoing customer Universities and Research Institutes
    • Providing customer feedback to sales, product, and marketing teams

    The ideal candidate should possess:

    • Fluency in English
    • A Bachelor/Master's degree in life sciences
    • 1-3 years of previous experience in selling and servicing in the education/publishing market (desirable)
    • Strong interpersonal skills with a passion for remote relationship building
    • Excellent listening skills and attention to detail
    • Experience in networking through cold calling
    • Knowledge of STEM publishing (preferred)

    We offer a competitive salary and benefits package, opportunities to make a direct impact in accelerating science research and improving student learning, and a strong promotion from within culture that draws a clear path to advance your career.



  • Meril mumbai

    Company Overview · Meril Lifescience is a global medical device manufacturer offering best-in-class medical devices and healthcare solutions worldwide. · We design, manufacture, and distribute clinically relevant, state-of-the-art medical devices to alleviate human suffering. · A ...


  • Meril Mumbai

    Company Profile :- · Meril Lifescience is a global medical device manufacturer offering best-in-class medical devices, Healthcare solutions worldwide. · We design, manufacture and distribute clinically relevant, state-of-the-art and best-in-class medical devices to alleviate huma ...

Jobs
>
Mumbai