Renewals Associate - India - TalentGum

    TalentGum
    TalentGum India

    7 hours ago

    Education / Training
    Description

    Job Title: Renewals Associate

    Time - Night Shift & Day Shift

    Location: Remote

    Experience Level: 0–1 years

    Reports To: Assistant Manager - Renewal Sales

    About Talentgum-

    TalentGum is a fast-growing ed-tech company committed to revolutionizing extracurricularlearning for children aged 5 to 14. With a global footprint, we offer live online programs in music, dance, public speaking, and more—designed to make high-quality learning engaging and accessible across international markets.

    Role overview:

    The Renewals Associate will be responsible for managing customer renewals, driving retention, and ensuring a seamless post-sales experience. The role involves proactive customer engagement through calls and follow-ups, supporting renewals and upgrades, and building strong, long-term client relationships. This position is target-driven and requires a balance of sales focus and customer service excellence to maximise renewal collections and customer satisfaction.

    Key Responsibilities:

    • Track and manage subscription renewals to ensure timely course continuation.
    • Proactively send renewal reminders and follow up with customers through outbound calls.
    • Engage in outbound telecalling to drive on-time renewals and minimise churn.
    • Assist existing customers with course upgrades and cross-sell opportunities.
    • Maintain accurate and up-to-date records of current and prospective clients.
    • Achieve and exceed assigned renewal collection targets and sales KPIs.
    • Consistently meet or surpass monthly, quarterly, semi-annual, and annual sales targets.
    • Develop in-depth knowledge of courses to effectively address customer queries.
    • Engage customers through multiple touchpoints, including welcome calls, service calls, feedback calls, and renewal calls.
    • Build and nurture long-term client relationships by delivering exceptional after-sales support.

    Qualifications & Skills:

    • Bachelor's degree from a reputed institution
    • 1+ years of experience in project management or related fields.
    • Strong organizational and multitasking skills with attention to detail.
    • Creative and customer-focused mindset with problem-solving capabilities.
    • Ability to collaborate effectively in a team-oriented environment.

    Work Environment:

    • Be part of a leading, fast-paced startup with an interactive, enthusiastic culture and flexible working hours.
    • Take ownership of projects while contributing creative ideas, critical thinking, and constructive feedback.
    • Gain leadership and continuous learning opportunities through exposure to diverse stakeholders across levels.
    • Work closely with senior management, offering accelerated career growth and meaningful professional exposure

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