Manager - Supply Chain & Customer Service - Plant/Manufacturing Firm (5-10 yrs) - Silvassa, India - iimjobs

    iimjobs
    iimjobs Silvassa, India

    3 weeks ago

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    Full time
    Description
    Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)

    Position:
    Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)


    Role:

    • This is a Plant based role managing customer service, order management, logistics, inventory management
    • Provide overall leadership to the customer service team and work closely with the sales team and customers to achieve overall objective of bestinclass service
    • Create a value added CS experience for Customers and Stakeholders
    • Enhance current systems and processes to ensure seamless Customer Service to Customers and Stakeholders
    • Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter
    • Responsible for setting up the goals and key performance indicators for customer service organization
    • Responsible for supervision, review and managing of customer service function
    • Work closely with the IT function to enhance the system capabilities of the customer service in the organization
    • Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer
    • Facilitate and improve the interface links between the customer service organization and relevant functions
    • Reviewing the production plan for all the manufacturing goods
    • Inventory management
    • Resolving the day to day queries being escalated from the customer service executives and other stake holders.
    • Responsible for the hiring, training and development of the customer service representatives in the team.
    • Export Import Management

    Requirements:

    • BE with MBA Operations as an added advantage
    • 5 to 10 years of relevant experience
    • Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc
    • Understanding of Budgets, Forecasts and SAP
    • Experienced in relevant area of customer service

    Location:
    Silvassa

    This position is for a Client of Vertex Corporate Service which is a Leading MNC Manufacturing Company