Team Lead - Gurugram, India - Novo

Description

About the Role:

• Oversee and manage end-to-end item processing operations, ensuring strict adherence to regulatory requirements, company policies, and US banking standards.
• Understanding of an end-to-end flow of the ACH process including originations, exceptions and returns, adjustments, and unauthorized ACH transactions
• Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Return Monitoring, LOIs, and Trace Requests.
• Daily Reconciliation of Payment Activity
• Monitor key performance indicators and metrics to track the team's performance and identify improvement areas.
• Track SLAs, assist with MIS and dashboard creation, and Analytics strategy
• Support senior management in streamlining transaction processing workflows and enhancing efficiency through process improvement initiatives.
• Monitor implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executed
• Work independently while understanding the necessity for communicating and coordinating with cross-functional teams to address issues and optimize processes.
• Focus on risk mitigation for both the business and the customer with a strong focus on fraud controls and fraud detection.
• Prepare and present reports on payment processing performance, trends, and issues to the stakeholders

Requirements for the role :

• A deep understanding of ACH payment flow and regulations, proficient in US payment rails with an added advantage in check processing knowledge.
• Proficient with data analysis skills with SQL knowledge.
• Minimum bachelor's degree, preferably in business, economics, finance, or other related disciplines
• 5+ years of experience working in the financial services/banking industry.
• Previous team-leading experience is preferred.
• Excellent leadership and interpersonal skills.
• Ability to effectively manage a team and drive results in a fast-paced environment.
• Detail-oriented with a focus on accuracy and attention to detail.
• Excellent verbal and written communication skills, facilitating effective interaction with various stakeholders, including presenting findings and recommendations.