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    • Customer Success Manager - Mumbai - Signzy

    Signzy
    Signzy Mumbai

    1 week ago

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    Description

    Customer Success Manager

    About Us

    At Signzy, we are a digital trust system that enables identification, background checks, forgery detection, and contract management systems. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation, increasing compliance and enforceability in the court of law.

    Our Culture

    We breathe software and explore the latest technologies to create amazing products. We have a tech-savvy team and are backed by enthusiastic investors who share our passion for creating solutions using technology.

    Job Description

    We are seeking a Customer Success Manager to join our team. The ideal candidate will have 1-2 years of experience as a Customer Success Manager or similar role in a SaaS/PaaS organization.

    • Map your Accounts, identify, develop, and build relationships with key stakeholders.
    • Responsible for Renewal, Retention & checking client usage of Signzy Product.
    • Drive marketing communications to educate clients about new products, initiatives via marketing campaigns.
    • Serve as a point of contact for the customer and all internal teams.
    • Ensure timely and successful delivery of our products and solutions according to Client needs and objectives.
    • Assist with high severity requests or issue escalations as needed.
    • Work with cross-functional teams to manage certain requirements like invoicing.

    Requirements

    The ideal candidate will possess:

    • 1-2 years previous work experience as Customer Success Manager or similar role in a SaaS/PaaS organization.
    • Outstanding communication and interpersonal skills.
    • Good problem-solving and negotiation skills.
    • A customer-oriented attitude that drives results.
    • Aptitude in networking, building, and maintaining long-term strategic relationships.
    • Ability to work in a fast-paced, high-pressure startup environment.
    • Bachelor's / Master's degree from a reputed institute.

    Why Join Us

    We invite you to be part of a well-funded growing startup on a mission to create a global digital trust system with the help of technology and AI. Our mission is built alongside the pillars of respect, empathy, and appreciation for our Signzy team. We provide ample room for growth by giving equal opportunity to everyone.

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Customer success manager