Trainer - Customer Experience - Bengaluru / Bangalore - confidential

Description

Job Purpose:

GreenCell Mobility is seeking an inspiring and results-oriented Trainer - Customer Experience to champion our company's vision and mission by developing and delivering best-in-class training programs. This role is crucial for enhancing the productivity of our teams and empowering participants to deliver an unparalleled customer experience to our esteemed guests through engaging and diverse learning methods, fostering positive transformation within the organization.

Key Responsibilities:

• Training Program Development: Design and develop comprehensive training programs and materials that precisely align with learning objectives and participant needs. This includes creating engaging training modules, presentations, handouts, and other essential resources.
• Training Delivery: Conduct dynamic training sessions or workshops, whether in-person, virtually, or through online platforms. Deliver training content effectively, engage participants actively, and adapt delivery style to meet diverse learning preferences.
• Knowledge Transfer: Skillfully transfer knowledge and essential skills to participants through effective communication, clear demonstrations, and practical exercises, ensuring content is clear, relevant, and easily understandable.
• Assessing Training Needs: Proactively identify the training needs of individuals or teams through various assessments, surveys, or interviews. Analyze performance gaps and design targeted training interventions to address these gaps.
• Learning Evaluation: Assess the effectiveness of training programs by conducting evaluations (e.g., quizzes, tests, surveys) to measure participants' learning outcomes. Collect feedback and implement improvements based on evaluation results.
• Individual Support and Coaching: Provide personalized support and coaching to participants as needed, addressing their questions, concerns, and offering guidance to reinforce learning and real-life application.
• Training Administration: Efficiently handle administrative tasks related to training, including scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events.
• Professional Development: Stay current with industry trends, best practices, and new training methodologies. Continuously develop personal skills and knowledge to enhance overall training effectiveness.
• Collaboration and Communication: Collaborate effectively with other trainers, subject matter experts, and stakeholders to ensure training programs align seamlessly with organizational goals and requirements. Communicate clearly with participants, supervisors, and management regarding progress updates and any training-related issues.
• Training Evaluation and Improvement: Conduct post-training evaluations and thoroughly analyze feedback to assess the impact and effectiveness of training programs, using this information to continuously improve and adjust future training initiatives.

Desired Candidate Profile:

• Experience: A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development and customer experience training.
• Subject Matter Expertise: Possess in-depth knowledge and expertise in customer experience best practices, enabling the delivery of accurate and relevant information.
• Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants effectively, and adapt communication style to suit different audiences.
• Presentation and Facilitation Skills: Demonstrated ability to deliver engaging presentations, facilitate dynamic discussions, and create an interactive learning environment that encourages participation and knowledge retention.
• Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback, responding effectively, and fostering an inclusive learning environment.
• Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants.
• Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing consistent support throughout the learning process.
• Organizational and Time Management: Proven ability to effectively plan and organize training sessions, manage training materials, and ensure timely delivery of content within allocated timeframes.
• Interpersonal Skills: Skilled at building rapport with participants, establishing a positive and respectful learning environment, and fostering strong collaborative relationships.
• Problem-Solving: Ability to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions.
• Evaluation and Feedback: Competence in assessing learning outcomes, collecting feedback, and evaluating the effectiveness of training programs to drive continuous improvement.
• Continuous Learning: A strong commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies.
• Language Proficiency: Preferred proficiency in Tamil and Kannada.