Automated Operations Engineer(6) - Bengaluru, India - Ericsson

    Ericsson
    Ericsson Bengaluru, India

    3 weeks ago

    Ericsson background
    Description

    Description

    Join our Team

    About this opportunity :
    Join us at Ericsson as an Automated Operations Engineer. This prominent role allows you to take charge of the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities. Our key objective is to consistently deliver excellent customer service by ensuring uninterrupted, high-level performance in accordance with our Service Level Agreement (SLA).

    What you will do :

    • Execute 1st Level Service Monitoring and Event Management tasks.

    • Manage Incident Resolution and conduct Incident Functional Escalations.

    • Oversee Remote Site Access Control and manage ongoing Logical Access.

    • Handle Emergency Call Tracing and Right of Way situations.

    • Engage in 24/7 Service Surveillance of automation systems, anticipating disruptions, developing workarounds for automation failures, and improving automated recovery processes.

    • Gather requirements and develop use cases, contributing to the Case Development efforts.

    The skills you bring :

    • Ericsson Operations Engine - Mode Of Operations.

    • Test Automation Management Tools.

    • Test Execution Engine.

    • Dealing With Enquiries.

    • MS TOP.

    • Document Control.

    • Customer Complaint Resolution.

    • Client Services.

    • ITIL.

    • Problem management

    • Spare part handling

    • stakeholder management

    • Customer Handling

    • Work Order Management

    Key Qualification :

    • Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)

    • Experience: 10-14 years.

    Why join Ericsson?

    At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.