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- In-depth experience in handling 24*7 operations in Global MSP/SOC outsourcing and shared services environment
- Manage all areas of SOC operations/delivery including incident, problem and change management as per ITIL framework
- Design and execute security operations processes, identify and measure critical security operations metrics, and continually improve the efficiency and effectiveness of the security operations function
- Manage complex escalations and provide support to Shift leads and other SOC resources. Able to lead the team.
- Create Service improvement program for key accounts
- Be a Account SPOC (Single Point of Contact ) for large accounts
- Ensure compliance as per the various information security standards.
- Analytical thinker, flexible and able to manage situation and adapt to rapid changing requirement.
- Exceptional documentation and communication skills.
- Provide weekly and monthly performance reports and measurement matrix
- Identify challenging assignments and project and execute them along with BAU
- Understanding of Security Information and Event Management (SIEM) systems,
- Web and email filtering, Firewalls & Log Analysis, Network Behaviour Analysis tools,
- Nextgen Antivirus, and Network Tools and Malware analysis and forensics tools.
- Security Information and Event Management (Any SIEM tool).
- CrowdStrike Microsoft Defender, Mimecast, Forcepoint, CISCO Umbrella, EDR Investigation (Any One).
- Knowledge of typical security devices such as firewalls, intrusion detection systems, AV and End Point security, Web Application Firewalls, anti-spam systems, event correlation systems, etc.
- Understanding of security vulnerabilities, threats, attack scenarios; analysis and intrusion detection skills.
SOC Lead SME - Mumbai, India - Capgemini
