Business Process Analyst II - Bengaluru, India - FIS Global

Description

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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is building a community of engineers to develop and then commodities a catalogue of enterprise wide consumable products that can easily and repeatably be scaled and deployed across our global Merchant Cloud & Automation Services (\architecture. The products you develop will help drive our organization towards our strategic principle 'Cloud First' and our successes will be measured through the continued adoption of our MCAS products and services. Operating within a collaborative SAFe environment, we aim to deliver effective solutions focused on business value.

What you will be doing

Assigned to the most highly visible, sensitive and critical projects and may be used in a consulting capacity. Typically requires a minimum of 5 plus years Product Testing, implementation and/or conversion experience with a demonstrated ability to handle high project complexity.

Develops strong working relationships with assigned FIS clients.

Work with Group on outstanding issues, comply with customer requests and respond to client inquiries.

Provides support in research and resolution of problems and inquiries.

Maintains comprehensive knowledge of applicable products, services and company policies and procedures.

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

Participate in regularly scheduled status calls with Group and client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.

What you bring:

Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business. OMNI knowledge is a plus.

Ability to understand and apply concepts.

Ability to handle job expectations.

Ability to analyze and solve problems using learned techniques and tools.

Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally (as required).

Flexibility, versatility, dependability.

Organizational and time management skills required.

Strong problem solving skills.

Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

Is resourceful and proactive in gathering information and sharing ideas.

Ability to work both independently and in a team environment.

Work primarily during US Business Hours.

EDUCATION REQUIREMENTS

Bachelor's degree in Accounting, Business, Computer science or related discipline or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Communicates ideas both verbally and in written form in a clear, concise, and professional manner.

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team
• An extensive range of personal development opportunities
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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