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- Assistant Manager will manage team of 15-25 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
- Drive team performance, KPI management, reporting, absenteeism, attrition, etc.
- Manage customer/client escalations effectively as per guidelines.
- Understand customer queries, feedback and respond in a positive manner.
- Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
- Demonstrated leadership ability and excellent people management skills.
- Knowledge and experience in organizational effectiveness and operations management
- Excellent computer skills and proficient in Excel, Word, Outlook, and Access
- Excellent communication skills both verbal and written
- Excellent interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards in a diverse workplace
- Open to direction and Collaborative work style and commitment to get the job done
- High comfort level working in a diverse environment
- Solutions mind-set, passion to drive better customer experience.
- Ability to adapt self with the team in-case of adversity, business challenges/requirement.
- Attention to details
- Experience of minimum 3 years in General Insurance or Chat Process is a must.
- At least 1 year experience in handling Operations with a span of at least 10-12 employees
REF33158I - Asst Manager - Ops - General Insurance (Chat/ Back office) - Pune -US Shift - WNS Global Services
Description
Job DescriptionRoles & Responsibilities:
Skills required:
Experience:
Graduate