Key Account Executive - Ahmedabad, India - Petpooja

    Petpooja
    Petpooja Ahmedabad, India

    1 week ago

    Default job background
    Full time
    Description

    Roles and Responsibilities:

    • As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
    • Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
    • Use a consultative approach to help clients grow their business using Petpooja products & services
    • Ensure timely renewals of products & services
    • Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
    • Collaborate with Internal Teams to ensure top-notch service & support
    • Give market insights/feedback of the product to the Tech team to enhance the product offerings
    • Generate referral leads from your existing portfolio of clients
    • Requires exceptional presentation & people skills to navigate different customer challenges

    Qualification and Skills:

    • Ability to plan, manage & report on business metrics
    • 1-3 years of experience in sales/ account management/ customer success roles
    • Good at time management and is adaptive
    • Problem-solving approach
    • Client Management